Shipping & Returns
FREE WORLDWIDE SHIPPING
| Region | Carrier & Service | Typical Transit* | Duty/Tax Handling |
|---|---|---|---|
| USA & Canada | USPS / Canada Post Expedited | 5 – 8 business days | Delivered Duty Paid |
| EU & UK | GLS / Royal Mail Tracked | 6 – 10 business days | Delivered Duty Paid |
| Australia & NZ | AusPost e-Parcel | 7 – 12 business days | Delivered Duty Paid |
| Asia-Pacific (ex-AU/NZ) | SF Express | 5 – 9 business days | Duties may apply |
| Middle East, Africa, LatAm | DHL eCommerce | 8 – 15 business days | Duties may apply |
*Transit times exclude customs checks, peak-season congestion, and other extraordinary events.
Our shipping edge
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Network of regional warehouses enables next-day dispatch on 95 % of orders.
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Smart routing automatically avoids strike zones, severe weather and local lockdowns.
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Real-time end-to-end tracking sent minutes after your parcel leaves our dock.
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100 % of last-mile CO₂ emissions are carbon-offset.
Disclaimers (force-majeure)
Delivery windows can extend due to circumstances outside our control—e.g., extreme weather, natural disasters, customs inspections, epidemics, carrier labor actions, or incorrect addresses. Title and risk of loss transfer to the customer once the carrier scans the parcel. We do not refund, reroute or reship orders delayed but still in transit.
14-DAY “NO-QUESTIONS-ASKED” RETURN POLICY
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You may return unworn, unwashed items in original packaging within 14 calendar days of delivery for any reason.
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Buyer pays return postage, insurance, and any re-import duties.
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Start the process by emailing [email protected] with your order ID to obtain a Return Merchandise Authorization (RMA).
NON-RETURNABLE ITEMS & REASONS
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Footwear showing wear (creases, scuffs, odors, stains).
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Styles marked “FINAL SALE / NON-RETURNABLE” at checkout.
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Complimentary gifts or gift cards.
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Returns shipped after the 14-day window or without a valid RMA.
REFUND WORKFLOW & TIMING
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Request – Obtain RMA via email.
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Ship Back – Dispatch within 7 days of RMA using a tracked method.
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Inspection – Completed within 2 business days of receipt.
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Refund Issued – Always to the original payment method:
| Payment Method at Checkout | Refund Speed* |
|---|---|
| Credit / Debit Card | ≤ 14 calendar days |
| PayPal Balance | ≤ 14 calendar days |
| PayPal Card-on-File (ACDC) | ≤ 14 calendar days 30 days where local law mandates |
| Apple Pay / Google Pay | ≤ 14 calendar days |
| Klarna / Afterpay | Adjustments per provider terms |
*Receiving bank/issuer may add 2–3 business days before funds appear.
MULTI-CURRENCY & PAYMENT OPTIONS
We transact in EUR,GBP,USD,etc.. Checkout automatically displays—and charges—the currency most relevant to your shipping country.
Accepted gateways:
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Visa · MasterCard · American Express · Discover · JCB · UnionPay
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PayPal & PayPal Advanced Credit & Debit Card (ACDC)
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Apple Pay · Google Pay · Shop Pay
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Klarna “Pay in 4” · Afterpay (where available)
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Bank wire for wholesale orders ≥ USD 2 500
Refunds are processed for the exact gross amount originally paid in the same currency; exchange-rate movements after purchase have no effect.
Need help?
Our 24 / 7 support team is ready via live chat or [email protected] to ensure every step—from free shipping to a hassle-free return—is smooth and transparent.